For workshops
See your customers’ cars from your PC.
Car Assist Workshop is a Windows program for mechanics. When a customer who uses Car Assist on their iPhone shares their car with you, you see its drives, readings, fault codes and alerts on your PC.
Getting started
- Set up your PC. Install Workshop on your Windows PC. On an iPhone for the workshop, sign in to Car Assist with the workshop’s own Apple account, not a personal one. Go to Settings › Your PCs and scan the code your PC shows, or type it in. Add each of your PCs the same way.
- Invite a customer. Workshop shows an invitation as a QR code and a short code. The customer opens Car Assist, goes to Assistant › Workshops, scans or types the code, checks it shows your workshop’s name, and connects. The car doesn’t need to be with you.
- See their cars. The cars they share appear in your list in Workshop.
The customer stays in control
Customers choose which of their cars you see. A car they add later is shared with you too, unless they turn that off. They also choose:
- Past drives: share their earlier drives, or only drives from now on.
- Location: show a map of each drive (if their phone records location). Off unless they turn it on.
- The assistant: let you take part in their diagnoses, or only follow along. Off unless they turn it on.
These choices apply to all their cars, and they can set different ones for a single car. They can change them, stop sharing a car or disconnect from your workshop at any time. When they do, the car leaves your list straight away.
What you see
- Each drive: the worksheet, fault codes, the customer’s conversation with the assistant, and the report.
- Readings: charts of everything the phone recorded during the drive, with a map if the customer shares location. New readings come in live while the customer’s phone is connected.
- Alerts: warnings sent by the customer’s phone, such as a new fault code, with the cars that need attention picked out.
An alert is a lead to investigate, not a diagnosis. Alerts about brakes, steering, airbags, overheating, oil pressure or a flashing check-engine light usually mean the car should stop when it’s safe and be checked by a mechanic.
You don’t need an adapter. The customer’s phone reads the car through their adapter and sends the readings to you through our online service, OBD Cloud Assistant.
Your customer records
Workshop keeps your own list of customers: names, phone numbers, email addresses, notes and their cars. Open a customer to see their cars and past drives. These records belong to your workshop. The customer and the assistant never see them.